Man with Van Hampstead Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Hampstead provides removal and related services, including local and regional transport of goods. By making a booking, you agree that these Terms and Conditions form the contract between you and the service provider for the agreed services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or organisation that requests and books the services.

Services means any removal, man and van, transport, loading, unloading, packing, or associated services provided by us.

Vehicle means any van or other vehicle used to perform the services.

Goods means all items, property, and effects that are handled, moved, stored or transported as part of the services.

Work Order means the agreed booking details including dates, times, addresses, staffing levels, vehicle type, and any special instructions.

2. Scope of Services

We provide man and van and removal services for domestic and commercial customers, typically involving collection, loading, transportation, unloading, and placement of goods at designated addresses. The specific scope of each job will be confirmed in your Work Order.

Unless expressly agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of goods, or handling of items that are prohibited or unsafe. Any additional work requested on the day is subject to our agreement, availability, and may incur extra charges.

3. Booking Process

3.1 Enquiries

You may make an enquiry for services by providing details of the collection and delivery addresses, access conditions, approximate volume or list of goods, preferred dates and times, and any special requirements. Quotations are based on the information you provide and may be revised if that information is incomplete or inaccurate.

3.2 Making a Booking

A booking is made when you confirm acceptance of a quotation and we confirm availability. Confirmation may be given in writing or verbally and will set out the key details of the Work Order. We reserve the right to refuse or cancel bookings at our discretion where we reasonably believe the job cannot be carried out safely or lawfully.

3.3 Information Required

You must provide full and accurate details of:

a. The addresses for collection and delivery and any additional stops.

b. Parking restrictions, access limitations, stairs, lifts, and long carries.

c. The nature, size, and approximate quantity of goods.

d. Any fragile, high value, heavy, bulky or unusual items.

e. Any time constraints, building regulations, or booking requirements for loading areas.

If access or job conditions differ from those described at the time of quotation, we may adjust the price, timing, or number of staff and vehicles required.

4. Prices and Quotations

4.1 Pricing Basis

Prices may be quoted as hourly rates, fixed fees, or a combination of both, depending on the nature of the work. Quotations are given on the basis of normal working hours and reasonable access at both collection and delivery points.

4.2 Variations

We may reasonably adjust the price if:

a. The work takes longer than estimated due to circumstances outside our control.

b. There are delays caused by keys, paperwork, or third parties.

c. Additional services or extra staff or vehicles are requested or become necessary.

d. Access is restricted, parking is unavailable, or long carries or shuttling are required.

4.3 VAT and Other Charges

Where applicable, our charges are subject to VAT at the prevailing rate and may include reasonable expenses such as tolls, congestion or clean air zone charges, and parking fees incurred while performing the services.

5. Payments

5.1 Payment Terms

Unless agreed otherwise, payment is due either in advance or on completion of the job, depending on the type and size of the work. For larger or full house moves, we may require a deposit at the time of booking and the balance prior to commencement of the job.

5.2 Methods of Payment

Accepted payment methods may include cash, bank transfer, or card payment, subject to availability at the time of booking. The specific accepted methods will be communicated to you when your booking is confirmed.

5.3 Overdue Payments

If payment is not made when due, we reserve the right to:

a. Suspend or refuse to continue the services.

b. Charge reasonable interest and administrative costs in line with applicable law.

c. Retain goods in our possession until full payment is received, subject to any applicable legal limitations.

6. Cancellations and Amendments

6.1 Client Cancellations

If you wish to cancel or reschedule your booking, you must notify us as soon as possible. The following charges may apply:

a. Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or transferred.

b. Cancellation between 24 and 72 hours before the scheduled start time: we may retain part or all of any deposit to cover our administration and scheduling costs.

c. Cancellation less than 24 hours before the scheduled start time or failure to be available: you may be charged a reasonable cancellation fee up to the full estimated cost of the job.

6.2 Amendments

Requests to change dates, times, or job details are subject to availability and our agreement. If an amendment significantly changes the scope or duration of the work, we may issue a revised quotation and adjust any deposits or balances due.

6.3 Our Right to Cancel

We may cancel or postpone the services where:

a. You fail to provide required information or payment.

b. Access is unsafe or impossible, or the conditions differ substantially from those described.

c. We are prevented from performing the services due to circumstances beyond our reasonable control, such as severe weather, road closures, accidents, illness, or legal restrictions.

In such cases, we will seek to rearrange the services where possible. Our liability for cancellation is limited as set out in the liability section below.

7. Client Responsibilities

7.1 Packing and Preparation

Unless otherwise agreed, you are responsible for packing and preparing all goods in suitable containers, ensuring that fragile items are adequately protected and that boxes are of a manageable weight. We may refuse to move items that are unsafely packed or likely to cause damage or injury.

7.2 Access and Parking

You must ensure that suitable parking, loading, and access are arranged at both collection and delivery addresses. Any permits, permissions, or restrictions must be dealt with in advance. You will be responsible for any parking penalties incurred as a direct result of inadequate information or instructions.

7.3 Prohibited and Restricted Items

You must not include in the goods any items that are illegal, explosive, highly flammable, dangerous, or otherwise unsuitable for transport, including but not limited to gas cylinders, fuel containers, chemicals, and certain types of waste. You must inform us in advance of any items that are particularly fragile, high value, or heavy so that we can assess whether we can safely move them.

8. Waste and Disposal Regulations

8.1 General Waste Policy

We are a removal and transport service and not a general waste carrier. We do not collect or dispose of household rubbish, builder's waste, hazardous materials, or items classed as controlled waste unless specifically agreed and where we are legally permitted to do so.

8.2 Legal Compliance

All waste disposal must comply with applicable waste and environmental regulations. Where we agree to remove items for disposal, we will do so only in accordance with relevant laws and at approved facilities. Additional charges may be applied for disposal services, and you may be asked to confirm in writing that you are the owner or have authority to dispose of the items.

8.3 Prohibited Waste

We will not handle or dispose of hazardous waste including but not limited to asbestos, chemicals, medical waste, gas bottles, fuel, or any substances that pose a health or safety risk. If such items are discovered among your goods without prior disclosure, we may refuse to move them and may adjust the agreed charges to cover any resulting delay or additional work.

9. Liability and Limitations

9.1 Standard of Care

We will exercise reasonable care and skill in providing the services. While we aim to move your goods safely, minor scuffs, scratches, or wear and tear can occur during removal and transport, particularly where items are not adequately packed or protected.

9.2 Exclusions

We will not be liable for:

a. Loss or damage arising from your failure to pack goods properly or to protect fragile items.

b. Loss or damage resulting from inherent defects, weakness, or pre-existing damage in goods.

c. Loss of data or records, including electronic data stored on devices or media.

d. Indirect or consequential loss, such as loss of profit, income, or business opportunity.

e. Delays or failure to perform caused by events beyond our reasonable control, including traffic, road closures, accidents, extreme weather, or third party actions.

9.3 Liability Cap

Our total liability for loss of or damage to goods arising from our negligence or breach of contract will be limited to a reasonable sum having regard to the value of the goods moved and the price paid for the services, subject to any applicable mandatory legal provisions. If you require enhanced protection or insurance cover, you should arrange your own insurance for your goods.

9.4 Client Presence and Checking

You or your representative should be present at both collection and delivery to oversee the work, direct placement of items, and check that nothing is missed. We are not responsible for items left behind if you or your representative fail to check the premises before departure.

10. Claims and Complaints

10.1 Reporting Issues

If you believe there has been loss or damage to your goods, or you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible, providing details of the issue and any supporting evidence.

10.2 Time Limits

Any visible loss or damage should, where practicable, be reported on the day of the move or within a short reasonable period thereafter. Failure to notify us promptly may affect our ability to investigate and resolve the matter.

10.3 Resolution

We will consider any complaint fairly and in good faith and may request additional information or evidence. Where appropriate, we may offer a remedy such as repair, replacement, or a reasonable contribution towards the cost of repair, subject to the limitations set out in these Terms and Conditions.

11. Insurance

We maintain appropriate cover for our operations in line with industry practice. However, this may not provide full replacement value for all items. You are strongly advised to arrange your own insurance for high value or particularly fragile goods and to ensure that your household or business policies cover removals and transit where necessary.

12. Health and Safety

We reserve the right to refuse to carry out any work that, in our reasonable opinion, would put our staff, you, or third parties at unacceptable risk. This includes work involving unsafe access, excessive lifting beyond safe limits, or handling of items that are not suitably prepared or that breach safety regulations.

13. Data Protection and Privacy

We will use the personal information you provide only for the purposes of handling your enquiry, managing your booking, performing the services, and complying with legal obligations. We take reasonable steps to keep your information secure and do not sell your personal data to third parties.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings in any other court of competent jurisdiction where necessary to protect our legal rights or enforce any judgment.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with the details set out in the Work Order, constitute the entire agreement between you and us in relation to the services.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 No Waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

15.4 Updates to Terms

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract, unless changes are required by law or expressly agreed with you in writing.