Terms and Conditions for Man With Van Hampstead
These Terms and Conditions set out the basis on which Man With Van Hampstead provides removal, transport, loading, unloading, and related moving services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair agreement between the parties. For the avoidance of doubt, these conditions apply to all standard domestic and small commercial moving services unless otherwise agreed in writing. In these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, whether an individual, business, landlord, tenant, or other person arranging the service.
We aim to provide a reliable man with van Hampstead service, but the scope of each job may vary depending on the items involved, the access conditions, the distance travelled, and any extra labour requested. Any quotation or estimate given before the job begins is based on the information supplied by you. If the details change, the service price, vehicle size, staffing, or timing may also need to change. These terms apply whether the booking is made for a single item, a part-load move, or a larger relocation requiring additional support. The use of our service is subject to lawful, reasonable, and safe operating conditions.
We reserve the right to refuse or withdraw a booking where the request is unlawful, unsafe, exceeds our operational limits, or involves items that we are not permitted or able to carry. By confirming a booking, you confirm that all information provided is accurate and complete, including the collection and delivery addresses, access arrangements, parking constraints, and the nature of the goods. If inaccurate information causes delay, additional charges, or the need for extra equipment or labour, you may be responsible for those additional costs. These terms should be read carefully before you confirm any moving service with Man With Van Hampstead.
1. Booking Process
A booking is not final until it has been accepted by us and, where required, any deposit or prepayment has been received. The booking process usually begins with an enquiry, followed by a quotation or estimate and confirmation of the service date, vehicle type, and service requirements. You must check all booking details carefully before confirming. A Hampstead man and van appointment may be scheduled for a fixed time or a time window depending on traffic, route planning, and operational availability. While we make every reasonable effort to arrive at the agreed time, we do not guarantee exact arrival times unless expressly stated in writing.
You are responsible for providing accurate information about the items to be moved, including approximate quantity, dimensions, weight, fragility, and any items requiring special handling. If the booking relates to stairs, lifts, tight hallways, restricted parking, or long carries, these must be disclosed in advance. We may adjust the quotation if the service conditions are materially different from those described at the time of booking. If a customer requests changes after booking, we will assess whether the change can be accommodated and whether additional charges apply. Any verbal statement made during the booking process will only be binding if confirmed by us in writing.
2. Payments
All fees are payable in the currency stated at the time of booking and must be paid by the method agreed in advance. Unless otherwise stated, payment is due on completion of the service, although we may request a deposit for certain jobs, especially where significant time, fuel, or equipment is reserved. If a deposit is taken, it may be non-refundable in whole or in part where the cancellation rules below apply. Any quoted price may exclude unforeseen additional services, waiting time, congestion-related delays, dismantling, packing materials, or disposal charges unless expressly included. The customer must pay all amounts due promptly and in full.
Where a job extends beyond the quoted scope, we may apply additional charges at the rates notified to you or, if not notified, at a reasonable rate reflecting the extra time, labour, or resources required. This may include additional stops, extra loading or unloading time, unexpected access restrictions, or the handling of items not listed at the time of booking. If payment is made by bank transfer or other non-cash method, funds must clear before release of the goods where applicable. Failure to pay on time may result in storage of the goods, interest on overdue sums where permitted by law, and recovery of reasonable enforcement costs. For a van and man Hampstead booking, the customer remains responsible for any agreed charges even where a third party arranged the service on the customer’s behalf.
3. Cancellations and Amendments
If you need to cancel or reschedule, you should do so as soon as possible. Cancellations made with sufficient notice may be eligible for a full or partial refund depending on the timing, the amount of work already completed, and whether costs have been incurred on your behalf. Where a deposit has been taken, it may be retained to cover administration, reserved labour, vehicle allocation, or other preparation expenses. If you cancel at short notice or fail to provide access at the agreed time, you may be charged a cancellation fee. In some cases, the full booked amount may be payable, particularly where a vehicle and crew have been allocated and cannot reasonably be reassigned.
If you wish to amend the booking, including the date, address, number of items, or service scope, we will review the request and confirm whether the change is possible. Amendments are subject to availability and may alter the quoted price. We are not liable for any loss arising from an inability to offer a new time or date. If we must cancel due to circumstances beyond our control, including vehicle breakdown, severe weather, legal restrictions, or events affecting safe operation, we will offer a reasonable alternative date or a refund for any prepaid service not delivered. The same principle applies to a moving van Hampstead service where the original arrangement cannot proceed for operational reasons.
4. Customer Responsibilities
You must ensure that the goods are properly packed, labelled, and ready for transport unless packing has been specifically included in the service. Fragile items should be secured and clearly identified. Items of exceptional weight, value, or sensitivity should be disclosed in advance. You must also ensure that all access routes are reasonably clear, that parking or loading arrangements are lawful or pre-authorised, and that any necessary permissions from landlords, managing agents, neighbours, or local authorities have been obtained. Any delay caused by lack of access, unsuitable parking, or incomplete preparation may be charged as waiting time or extra labour.
You are responsible for removing or backing up electronic data before the move, as we do not accept responsibility for data loss caused by damage to computers, storage devices, or other digital equipment unless such loss results from our negligence and is not otherwise excluded by these terms. You must not include hazardous, prohibited, or illegal items in the load. If such items are discovered, we may refuse to carry them, remove them from the job, or terminate the service immediately. The customer remains responsible for ensuring that all items handed over for transport are lawful to move and do not breach any applicable regulation.
5. Liability and Insurance
We will exercise reasonable care and skill when carrying out our services. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to perform the service with reasonable care and skill. We are not liable for pre-existing damage, inherent defects, wear and tear, inadequate packing by the customer, or damage arising from items being moved in circumstances where the customer has instructed us to proceed despite a known risk. Where you pack the goods yourself, you accept responsibility for the suitability of the packing materials and method, unless the damage is directly caused by our handling.
We do not accept liability for loss of profit, loss of business, loss of opportunity, emotional distress, or indirect or consequential losses, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If a claim is made, you must notify us promptly and provide reasonable evidence of the alleged loss or damage, including photographs, item descriptions, and, where appropriate, proof of value. We may inspect the item and may require the damaged goods to be retained for investigation. Any compensation, if due, will be limited to the lower of the repair cost, replacement cost, or a reasonable market value, subject to any applicable legal limit and the circumstances of the claim.
Where our team assists with lifting, carrying, or placing items, we will take reasonable precautions to protect floors, walls, and doorframes, but we are not responsible for minor scuffs, marks, or cosmetic issues arising from normal access or handling unless caused by negligence. For a man with van Hampstead service, this limitation is particularly important where access is tight, stairways are narrow, or items are unusually heavy. You should inform us of any known structural vulnerabilities, fragile surfaces, or special handling requirements before the job begins so that appropriate precautions can be considered.
6. Waste Regulations and Prohibited Items
If the service includes disposal, clearance, or removal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste laws and regulations. We may only transport, transfer, or dispose of waste where it is lawful to do so and where the waste has been properly described. You must not present hazardous waste, clinical waste, asbestos, chemicals, oils, gas bottles, fireworks, or other regulated materials unless we have expressly agreed in writing and are legally permitted to handle them. We reserve the right to refuse any item that is unsafe, unlawful, or unsuitable for carriage or disposal. Where waste is collected, the customer must provide accurate information about the type and source of the waste.
If waste is removed as part of a clearance service, it may be taken to an authorised facility, transfer station, or recycling centre in line with environmental requirements. You acknowledge that waste transfer documentation may be required and that we may rely on your description of the waste content. If items are misdescribed or include restricted materials, you may be liable for any resulting fines, penalties, disposal surcharges, or regulatory costs. Items that are deemed reusable, recyclable, or suitable for donation may be separated where lawful and practical, but we do not guarantee any particular disposal route unless agreed in advance. Customers using our Hampstead van service for disposal-related work must ensure that the load contains only items lawfully accepted for transport.
We strongly recommend that you do not include items of sentimental or financial value in any waste removal unless you are certain they are to be discarded. Once waste has been taken away and deposited or transferred, it may not be recoverable. We will not be responsible for the loss of items mistakenly placed in a clearance load where the customer failed to identify them as retained property. Where a disposal fee is included, it applies only to the waste categories stated in the booking and may be adjusted if the actual load differs from the description originally supplied.
7. Force Majeure, Termination, and General Provisions
Neither party will be liable for delay or failure to perform obligations caused by events beyond reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil disorder, government action, fire, flood, power failure, or other disruptive incidents. If such an event occurs, we may suspend, delay, or cancel the service without liability for any resulting loss, provided we act reasonably and communicate the situation where practicable. If performance becomes impossible or unsafe, we may terminate the booking or rearrange it for an alternative time. Any money paid in advance for undelivered services will be handled fairly in light of the circumstances and any non-recoverable costs already incurred.
We may end the agreement immediately if you breach these terms, provide false information, behave abusively, refuse to cooperate with reasonable safety instructions, or require us to do something unlawful or unsafe. If termination occurs because of your breach, you remain responsible for charges incurred up to the point of termination, including waiting time, aborted attendance, and any extra costs caused by the breach. These terms form the entire agreement between the parties concerning the service and supersede prior discussions or informal arrangements unless otherwise confirmed in writing. Any waiver of a right must be in writing to be effective.
8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or relating to the service, these terms, or any quotation or booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or severed to the minimum extent necessary, and the remaining provisions will continue in full force. By using the service, you acknowledge that you have read, understood, and agreed to these terms as the basis of your arrangement with Man With Van Hampstead.